Refund and cancellation policy

Last updated: 13 October 2026

We want this to be simple and fair. You can cancel whenever you like, and there is a week to change your mind after the first charge.

The free trial

New subscribers get 7 days free. Cancel during the trial and you are not charged anything.

Cancelling

You can cancel at any time from “Manage plan” in the app, which opens the billing page run by Stripe. Cancelling stops future charges. You keep access until the end of the month you have already paid for.

Refunds

• Within 7 days of your first charge: if the app is not right for you, write to us and we will refund that charge in full.
• After that: we do not refund part-used months. Cancel and your access simply runs to the end of the paid month.
• Charged by mistake: if you were charged twice, or charged after cancelling, tell us and we will put it right.
• If the service was down: if a fault on our side kept you from using the app for a significant part of a month, write to us and we will refund that month.

How to ask

Email hello@madgenius.me from the address you signed in with, and tell us the date of the charge. We reply within three working days. Refunds go back to the card you paid with, and usually arrive within 5 to 10 working days, depending on your bank.

Your legal rights

Nothing in this policy takes away rights you have under the consumer law where you live.